Service Updates

Please be aware we will have delivery issues in the South Island over the next couple of days until the state of emergency is lifted.

 As has been reported over the last 48 hours, heavy rain has fallen throughout the Canterbury and South Canterbury regions causing widespread flooding. Road closures and access to much of this region has been seriously affected and will result in ongoing delays to service levels until such time as the flooding clears.
 Weather conditions are due to improve as Monday progresses, but it may take some time before normal service can be resumed.

Please be patient as we work through the challenges in front of us as we will do all we can to mitigate any service disruptions, once we have clearance to return to full operations and the state of emergency is lifted across the region.

With the change to Alert Level 3, courier and freight carriers must change the way they operate. Please follow the below links to review each providers' updates:

The Wellington CBD will be affected for some time to come with lane and street closures, owing to the appearance of a sink hole and subsequent stormwater pipe issues. Along with this, the construction of the new Convention Centre in the city is also creating delays. The significant ongoing effect for us will be around access issues, not just in to the CBD, but also the time it will take for our couriers to access the southern bays, as we must drive through the CBD to get to those areas, which include Wellington Airport, Mirimar, Kilbirnie and Newtown etc.

 

For more information please refer to the Herald article link below as a reference: 

https://www.nzherald.co.nz/nz/significant-delays-wellington-sinkhole-sparks-rush-hour-commuter-warning/BYKRC7CUOY7S4LQS3QXPIR32WY/

 
We expect that this situation will take some weeks to resolve so we do ask that you be patient with us as we work through the challenges that these issues have presented us.

Thank you for your consideration and please be assured we will do all we can to minimise any delays in service.