Service Updates

Severe Weather Disruptions South Island

31-May-2021 11:47 AM - Sinead (GoSweetSpot Support)
Please be aware we will have delivery issues in the South Island over the next couple of days until the state of emergency is lifted.

 As has been reported over the last 48 hours, heavy rain has fallen throughout the Canterbury and South Canterbury regions causing widespread flooding. Road closures and access to much of this region has been seriously affected and will result in ongoing delays to service levels until such time as the flooding clears.
 Weather conditions are due to improve as Monday progresses, but it may take some time before normal service can be resumed.

Please be patient as we work through the challenges in front of us as we will do all we can to mitigate any service disruptions, once we have clearance to return to full operations and the state of emergency is lifted across the region.

COVID-19 - Alert Level 3

04-Mar-2021 12:57 PM - Rowan
With the change to Alert Level 3, courier and freight carriers must change the way they operate. Please follow the below links to review each providers' updates:



Service delivery issues Wellington CBD and Southern Bays

10-Feb-2021 03:19 PM - Sinead (GoSweetSpot Support)

The Wellington CBD will be affected for some time to come with lane and street closures, owing to the appearance of a sink hole and subsequent stormwater pipe issues. Along with this, the construction of the new Convention Centre in the city is also creating delays. The significant ongoing effect for us will be around access issues, not just in to the CBD, but also the time it will take for our couriers to access the southern bays, as we must drive through the CBD to get to those areas, which include Wellington Airport, Mirimar, Kilbirnie and Newtown etc.

 

For more information please refer to the Herald article link below as a reference: 

https://www.nzherald.co.nz/nz/significant-delays-wellington-sinkhole-sparks-rush-hour-commuter-warning/BYKRC7CUOY7S4LQS3QXPIR32WY/

 
We expect that this situation will take some weeks to resolve so we do ask that you be patient with us as we work through the challenges that these issues have presented us.

Thank you for your consideration and please be assured we will do all we can to minimise any delays in service.


NZ Post Delivery Updates

18-Jan-2021 09:03 AM - Rowan
The spread of COVID-19 globally has led to reduced airfreight capacity and more recently, stricter lockdown restrictions within certain countries, causing delays to parcels coming in and out of New Zealand. We expect delays to continue for some time.

Please see more detail for impacted countries below.


Holiday Hours

06-Jan-2021 09:14 AM - Minal Gulabdas
GoSweetSpot will be closed after 1pm on Thursday 24th of December and re-open on Monday the 11th of January 2021.
 
We will still have limited customer service between 9am and 3pm on non-stat days.
 
Please note, during this period there will be no:
 
- Supplies sent out
- New accounts opened
- Change of addresses processed

All our partner courier and transport providers are now operating normal hours.