Service Updates

NZ Post - Network Disruptions Overnight

09-Jun-2021 04:42 PM - Rowan
Last night (08/06/2021), NZ Post experienced several events that have impacted their network and will cause significant delays over the week.

  • Multiple events overnight have caused significant disruptions and extensive delays to our delivery network today – Wednesday 9 June. 
  • Disruptions are extensive – aircraft engineering issues, equipment breakdowns, road closures and vehicle incidents. 
Products/Areas Affected:
  • These delays will be felt across the country, and the majority of products affected are items destined for Auckland, Dunedin, Invercargill and Central Otago.  
  • Smaller towns experiencing freight delays are as follows: 
    • Whangarei, Rotorua, Taupo, Tauranga, New Plymouth, Napier, Whanganui, Kapiti, Wellington and Lower Hutt. 
  • All perishable and urgent items will be prioritised. Please lodge these items into our network as early as possible so that we can manage this accordingly.
  • We expect the delays within the Auckland and Dunedin centres to be fully recovered over the course of this week (including the weekend).
  • All other areas across the network are expected to be fully recovered over the next 24 hours.
  • We’re working hard to get these items to their destinations safely. Please bear with us as work through these disruptions.

Possible Network Disruption - Christchurch Fog

03-Jun-2021 01:47 PM - Rowan
The forecast for Christchurch tonight is for fog. There is a reasonable chance that the air network may be disrupted and flights in and out of Christchurch may either be delayed or not be able to be completed. 

Please keep this in mind if you plan on sending cold chain or time sensitive items.

South Island Flooding and Road Closures Update Tuesday June 1st 3.00pm

01-Jun-2021 03:51 PM - Rowan
Update from Post Haste Couriers/Castle Parcels/NOW Couriers

The bridge over the Ashburton River on State Highway 1 has been closed following structural damage from the recent flooding. This will create network issues in both directions for some days to come as we find alternative routes that are open and usable. 

We are currently looking at alternative routes to circumvent Ashburton but flooding is still an issue further inland and many roads impassable. There is at present a single passage operational but this could be closed anytime if the volume of traffic crossing bridges upstream of the major rivers intensifies or it is deemed too dangerous, as there is no road lighting on any of these minor roads and travelling during the hours of darkness will be challenging. 

We still have a backlog of freight in Christchurch that we are attempting to clear as time and available vehicles permit, but it would be prudent and we would appreciate if you would limit the amount of freight you are sending to the lower South Island to enable us to clear what is already in place and delayed. 

We will continue to update progress as we can, but please remember these circumstances are out of our control and we can only do what we are able to, given the conditions that currently prevail. 

Thank you for your understanding. 

The team at Post Haste Couriers/Castle Parcels/NOW Couriers

South Island Flooding and Weather Update

31-May-2021 04:18 PM - Sinead (GoSweetSpot Support)
Please see below from our courier and freight partners

Flooding conditions throughout the Canterbury and South Canterbury regions will cause ongoing service delays for the next few days as effected areas return to normal and flood damage is rectified.

Road freight from the North Island to the Lower South Island regions below Christchurch did not move on Sunday night and there is a strong possibility that nothing will travel south of Christchurch tonight as a state of emergency is still in place as of 3.00pm today. With this in mind there will be significant volumes of freight backlogged and may not be in place for delivery until Wednesday morning.

It would be wise to restrict Lower South Island volumes over the next couple of days and to refrain from moving any perishable or cold chain items until further notice.

Areas mainly effected by the network issues are Ashburton, Timaru, Oamaru, Dunedin, Queenstown, Wanaka, Central Otago, Invercargill and all points between and surrounding these regions. It is equally important to note that we will be unable to move freight out of these regions tonight heading north.

We will continue to update the website with changes as they come to hand but please be patient as we will do all we can to return to normal service schedules.

Severe Weather Disruptions South Island

31-May-2021 11:47 AM - Sinead (GoSweetSpot Support)
Please be aware we will have delivery issues in the South Island over the next couple of days until the state of emergency is lifted.

 As has been reported over the last 48 hours, heavy rain has fallen throughout the Canterbury and South Canterbury regions causing widespread flooding. Road closures and access to much of this region has been seriously affected and will result in ongoing delays to service levels until such time as the flooding clears.
 Weather conditions are due to improve as Monday progresses, but it may take some time before normal service can be resumed.

Please be patient as we work through the challenges in front of us as we will do all we can to mitigate any service disruptions, once we have clearance to return to full operations and the state of emergency is lifted across the region.