Wairoa Services Disruption 19/04/2023
There will be a road closure between Gisborne and Wairoa, which will impact our services to Wairoa. The New Zealand Transport Agency (NZTA) has advised that the road will be closed from 8am Wednesday the 19th April until 8am Friday the 21st of April.. This closure will prevent any access to Wairoa during this period.
As a result, there will be no services to Wairoa on Wednesday, April 19th or Thursday, April 20th. Our services will resume on Thursday, March 30th once the road is reopened.
We kindly request that you refrain from sending any cold chain or time-sensitive freight during this timeframe. Additionally, please be aware that there will be delays following this closure as the Wairoa courier deals with the backlog.
If you have already sent any freight to Wairoa during this period, please note that it will be held at Gisborne until Thursday, March 30th.
We apologize for any inconvenience this may cause and appreciate your understanding in this matter.
NZ Post’s Update on Perishables during Cyclone Gabrielle
Cyclone Gabrielle continues to bring adverse weather conditions to the Upper North Island, causing delays for parcel and mail deliveries in and out of these areas.
We have prioritised as many priority and perishable items as possible and implemented contingency plans using alternative road routes where possible. However, many perishable items will still be delayed, as the air network has been cancelled overnight, and we are unable to transport and carry out deliveries to impacted areas.
We are asking that customers do not send Perishable items in or out of the following areas:
Northland
Auckland
Coromandel
Bay of Plenty
Gisborne
Between the North and South Islands
We will notify you when usual perishable sending resumes in these areas.
Please be advised that the delivery of perishable items may be impacted for a number of days, depending on weather and road network conditions. We are continually implementing contingency plans, to ensure parcels reach their destinations as safely and quickly as possible.
Find the latest updates on our Domestic Delivery updates page, and locate parcels through our online parcel tracking.
Please help us to keep our Customer Contact Centre for business critical enquiries only.
Thank you for your support and patience as we work through this together.
Service Update: Weather Conditions
Current weather conditions in certain areas are causing delays, please be mindful of below (especially if you are sending cold chain or time sensitive products).
1) Whangamata and Whitianga are problem areas at present and it is not safe for many couriers to operate. There will be no further freight in or out until the weather moderates.
2) The Far North is also becoming marginal. There are multiple slips and trees down. It is possible that both inbound and outbound freight from Whangarei, Bay Of Islands & Katikati may not be able to be move if conditions continue to deteriorate.
Please See the Announcement From NZ Post Below
Hi there,
Unfortunately, last night (Tuesday) a significant disruption to our aircraft fleet reduced our operating schedule to a single aircraft, between the North & South Islands.
We have already taken steps to divert items to alternative transport routes to get them to their destinations as quickly as possible:
- Including alternative air transport where possible for time-critical items
- And alternative road routes for the majority of courier items
We are working as quickly as possible with our airline partner to reinstate at least one aircraft tonight in order to operate a 2 aircraft network.
However, the nature of this disruption, combined with the significant number of items in the network as a result of Black Friday and Cyber Monday retail events, mean it may take the rest of this week to clear the delayed parcels.
Please only call our Customer Contact Centre for business critical enquiries and continue to check our Domestic Delivery.
Thank you for your support and patience as we work through this together.
Thanks,
The Team at NZ Post
Christmas & Peak Season Delivery
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NZ Post International
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Australia
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Asia, South Pacific, North America
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Rest of the world
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Economy
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Wednesday 23 November
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Friday 18 November
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Monday 14 November
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Courier
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Friday 2 December
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Monday 28 November
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Wednesday 23 November
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First Global Mail
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Australia Metro
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Australia Outer
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USA
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Economy
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Wednesday 7 December
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Friday 2 December
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Monday 28 November
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Express
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Monday 12 December
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Wednesday 7 December
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Monday 28 November
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Please get in touch with us right away to discuss options if you have any shipments that are urgent or time-sensitive.
NZ Post: Disruption to air transport network this week (22/08/22)
Please see the below notice from NZ Post regarding disruptions to the courier network:
Unfortunately, an unforeseen issue caused a major disruption to our aircraft fleet on Monday that reduced our operating schedule to a single aircraft.
We are working as quickly as possible with our airline partner to reinstate our full air freight capacity and expect this work to be completed in the next few days.
We have already taken steps to divert items to alternative transport routes to get them to their destinations as quickly as possible, including;
- Alternative air transport via Air New Zealand where space allows for time-critical items
- And alternative road routes for the majority of courier items
However, the nature of this disruption means that it is likely to cause some delivery delays to courier items moving between the North and South Island over the remainder of the week.
Our contingency plans are also taking into account notice received yesterday of unplanned maintenance to one of the Interislander ferries, as well as road closures that remain in place following the severe weather over the last few weeks.
We are working hard to ensure parcels reach their destinations as quickly as possible and will continue to update our Domestic Delivery page online with our latest delivery timeframes. Please only call our Customer Contact Centre for business critical enquiries – for everything else check out our online tools including parcel tracking. Thank you for your support and patience as we work through this together.
