Service Updates

COVID-19 Infomation

17-Mar-2020 02:43 p.m. - Rowan
Regarding COVID-19, many courier companies including our partners, have notified of disaster preparedness plans and are taking various actions and precautions with the evolving situation.

For example, most are implementing the below measures: 

For residential deliveries that are ‘signature required’:

1. Our couriers will knock on the door as usual and step back two metres (or as far back as possible). 
2. They will ask for the recipient’s name (to record proof of delivery) and leave the parcel on the ground in front of the receiver. The person receiving the parcel will not sign for the delivery directly. 
3. The tracking information on our website will display a clearly typed recipient’s name as well as the signature image reading CV-19 (all entered by the courier). 
4. If no one comes to the door and there is no Authority to Leave service in place, the courier will follow the standard process which is to leave a card to call and return the parcel to our depot.

Other measures like above will possibly continue to arise and affect the courier industry overall and so we appreciate your assistance and understanding during this time. 

Educating Your Own Customers (Receivers)

We strongly recommend updating your own Track and Trace emails to customers, providing them information about the above, as well suggesting they wash their hands thoroughly upon receipt of the packages. Through their journey, packages pass through a lot of hands and locations.

You can find more information from our partners on COVID-19 and their response below: 


Christmas Support Hours - December & January

23-Dec-2019 08:43 a.m. - Minal Gulabdas
Greetings,
 
Our team finish up at 4pm on Friday the 20th of December, returning on Monday the 6th of January.
 
For all pickup/delivery or courier issues, please call the courier hotlines directly.
 
We do have an on-call technician available through our switchboard for technical system support only. The hours are from 9.30am to 4.00pm, on non-statutory days.

For non urgent matters you can also email email support@gosweetspot.com. 
 
Please note, during this close-down period, no account changes will be dealt with (e.g. changes to address or ownership).
 
** Please be aware supplies will not be sent out during this close-down period.  Orders will be dispatched on 6th Jan 2020. The last packaging and supplies orders for December will be dispatched Friday 20th 3pm.
 
All the best for the rest of this week and thanks for being part of our team this year!

Make it an outstanding Christmas holiday.


Road Closures - 9/12/19

09-Dec-2019 09:07 a.m. - Rowan
Please see the below notice from our courier providers: As you have probably seen on the news, there are weather issues in Canterbury. 

State Highway 1 and 79 are currently closed. This effectively cuts off any destination south of Ashburton from any road connection. That is TIU, OAM, DUD, GOR, IVC, CNO, ZQN. The overnight freight sent from NI to SI would normally travel Sunday night from our Freight Hub in Christchurch. This will not happen. TFH will separate the satchels for DUD TIU IVC CNO ZQN and these will be flown this evening on Air NZ. TIU will go to DUD and go up on the dayrun.

NO OTHER FREIGHT WILL MOVE. 

This will also affect any 2day sent on Thursday. 

There is a very real possibility that the roads will not be open tomorrow night, or if one of them is, it will not be open to heavy traffic. We are looking at options for Medical etc, more re this will be advised today when we know more.

Canterbury Anniversary is this Friday 15th November

14-Nov-2019 09:18 a.m. - Rowan
Canterbury Anniversary is this Friday 15th November.

Just a reminder this Friday the 15th is Canterbury Anniversary meaning both Christchurch and Ashburton Courier Branches will be closed.

Please ensure no perishables are sent on the Thursday night for overnight delivery. Any two day freight sent ex Auckland on Wednesday night will be affected as delivery will be on Monday the 18th.

If you have any questions please email support@gosweetspot.com or contact your local courier branch directly.

NZ Couriers - Jet Issue - 16/09

17-Sep-2019 09:15 a.m. - Rowan
One of the two jets NZ Couriers have in service has now gone offline for the rest of the week. To assist. they do have one 737 and a Convair operational which will complete multiple rotations during the night. It is vital that all cold chain and medical shipments reach NZC by 4.00pm. If you have any questions or need any help with this please contact NZ Couriers or GoSweetSpot.