Service Updates

NZ Couriers Collections 4pm Cut Off - 13/12/2021

13-Dec-2021 01:07 PM - Rowan
Please see the update around NZ Couriers collections today:

"We have reviewed the collection setting for this week based on how our network performs over the weekend. This is a fast changing situation and decisions are being adjusted constantly as the facts change. But we do have a preliminary plan in place for Monday-Tuesday-Wednesday this week: 

Final collections for all Auckland customers will be made at 4pm. After the 4pm collection, our drivers will return to depot to deliver leftover freight from this backlog. (This is applicable only for non-medical items. All medical items will be collected as per the usual schedule) 

Apologies for the short notice and lack of total clarity – the evolving nature of the situation means our plans are likely to be adjusted again as the position develops. But I do want to give you a heads up so medical/urgent/priority items can be prepared and sent by 4pm over the next few days."

- NZ Couriers

Covid-19 Updates: Higher than expected volume – Delivery delays

19-Nov-2021 09:43 AM - Rowan
Post Haste Update - Thursday November 18th, 2021

We are currently experiencing considerably higher than normal volumes throughout the country. In addition to this - Auckland being at Alert Level 3, with high Covid-19 positive case numbers and many businesses are unable to accept face to face contact, compounding delays in and out of Auckland.

To ensure the safety of our team and the community, we are required to operate with protocols such as segregated shifts and social distancing. We have increased our resources accordingly, however due to the additional safety measures, increased case numbers in Auckland and increased volume. We are currently experiencing delivery delays of approximately 2-4 business days.

In addition to this, inter island ferry services are operating at a significantly reduced capacity due to mechanical issues and weather disruptions, which has added further impact on our network particularly into the South Island.

It would be greatly appreciated if you refrained from contacting our branches if your parcel has been in our network for less than 5 working days.

We sincerely apologise for any inconvenience this may cause and thank you for your patience at this time.

The team at Post Haste Couriers

NZ Post - AOC Processing Branch - Temporary Closure

20-Aug-2021 10:51 AM - Rowan
 Please see the below letter from NZ Post regarding a temporary branch closure due to a positive COVID test:

Yesterday evening we were advised that a temp worker at our Auckland Operation Centre (AOC) returned a positive COVID-19 test – the site was immediately closed, and our people sent home.

AOC was deep-cleaned overnight, in line with Ministry of Health guidance. All members of staff who may have come into contact with the worker are isolating while contact tracing is being completed. 

We are currently working closely with the Ministry of Health on next steps. With additional safety measures and controls in place, the Ministry of Health have advised that it is safe for subsequent shifts to resume. AOC has since reopened and is processing parcels.

This is an unsettling time for those directly affected, and all our teams at the AOC. Our number one priority is the health and wellbeing of our people. We will continue to work with health officials to ensure we’re able to protect our people’s safety and wellbeing at all our sites. 

As a result of the temporary closure and the additional safety procedures, there will be some impact to service levels;
Unprocessed items on site from yesterday evening will be processed today and over the weekend.
We aim to have this backlog cleared by Monday.
We expect to complete all scheduled pick-ups today.
Please note, we will be working with reduced processing capacity at this site – this will lead to some delays.   
We will keep you regularly informed on the extent of any delays and will provide a further update by the end of today.

To help manage the volume of items through our network, please ensure you do not send items to businesses that are closed. Alternately, if your business is temporarily closed please let us know via our Business Closure form.  

We will continue to update you with any further information as it becomes available, but we recommend you proactively reach out to your customers to let them know about these delays. 

Please also check our website for the latest information. Thank you for your support and patience as we navigate this evolving situation.  

Alert Level 4 for all of New Zealand

18-Aug-2021 09:12 AM - Rowan
Wednesday August 18th 12.00am

New Zealand is now under the restrictions of Alert Level Four. Couriers will do their upmost to keep essential items moving to where they are needed.

Please do not send items to any address that is not open to receive courier packages. Couriers are not able to hold items, and if it is not possible to make a delivery, the item may well be returned to sender (at sender’s cost). 

Where possible please use online tracking to check on the status of your item - Alert Level Four restrictions, mean Customer Services teams are under pressure, please only contact Customer Service with critical queries.

Cancelled Ferry Sailings 08/08/21

09-Aug-2021 11:16 AM - Rowan
**UPDATE** - 1.00pm 09/08/2012

Conditions on the Cook Strait have eased back so sailings will recommence this afternoon. The ferries have brought their scheduled sailings forward 1 hour to help ease the congestion at the ports.

There are still a number of roads closed due to snow and ice.

Current Road Closures

  • SH1 Rangipo to Waiouru (Desert Road)
  • SH7 Lewis Pass (Hanmer turner to Springs Junction)
  • SH73 Arthurs Pass to Otira
  • SH73 Springfield to Castle Hill
Please note this may cause a delay to consignments travelling through these areas.


Cancelled Ferry Sailings - 9.00am 08/08/21

Conditions on the Cook Strait are tracking as forecasted, with wave heights reaching over 5m and both ports experiencing strong winds.
This weather is predicted to last for at least the next 24 hours, therefore all sailings from 1.30pm today (8th) until 8.30am tomorrow (9th) morning have been cancelled.

We will receive an update tomorrow morning as to when they will recommence sailings. We will keep you updated as we receive further information.

Please note these cancelled sailings and the backlog caused will cause a delay on some consignments.