Service Updates

Christmas 2021 Hours

23-Dec-2021 10:06 PM - Minal Gulabdas
Our team is taking a well-deserved break from 24th Dec, returning back on 10th Jan 2022.

During this time, all couriers and bulk providers are still fully operational. For any track and trace queries, please call the courier or bulk provider directly.

For technical support, we do have a staff member available via phone.

Our technical support hours from 24th December to 7th January is from 9.30 am to 4.00 pm.

For non-urgent matters you can still email support@gosweetspot.com

Network Disruption- NZ Couriers Collection Restrictions In Auckland Region

15-Dec-2021 09:16 AM - Rowan
Please see the important notice regarding NZ Courier collections in Auckland for this week.

"Our Auckland hub has seen an immense surge in freight volume in the past 1 week. We have tried our best in the past few days to control some portion of freight coming into our local Auckland branches but we continue to face an overflow of freight. Our fleet is under pressure and unable to move all the freight we are holding to the service standards we measure ourselves by.
   
  • On Wednesday and Thursday (15th & 16th December), we will not be accepting any local freight within the Auckland region. All local items can be released into our network from Friday (17th December)- with the exception of medical items. We will still collect and delivery medical items locally. This will take some pressure of our local Auckland network connections to recoup and deliver what we already have in our network. 
  • There will be a 3pm cut off for all collections for the remainder of this week and all of next week.
 
We fully understand the pressure this puts on our customers as well as receivers. But our priority right now is move what we currently hold and streamline our connections to the point where we can support end of day collections seamlessly, like before. The last 7 days have shown us that bottlenecks are most likely to occur in the evenings and the situation has now become extreme.  Large courier consignment volumes requiring pick-up during the day and through late afternoon can mean freight is not prepared and positioned in time to move through our evening network for the fastest delivery possible. 
 
The volume of freight that we are currently facing, is beyond anything we have ever seen before. The issues faced through this latest lockdown and in the lead up to Christmas have been significant and in some cases compounding.

There have been a number of contributing factors:


1. The Inter Island ferry disruptions which have disrupted the flow of equipment back to Auckland, this has had a snow ball effect.
2. Delays in the supply chain which have delayed new / extra equipment into New Zealand, leading to shortages.
3. We have seen B2C courier items increase by up to 100% due to the popularity of online shopping during Auckland’s lockdown.
4. We have seen many examples where customers have shifted large multi-carton consignments to New Zealand Courtiers, which would usually travel with their bulk transport provider.

These points and others like the severe shortage of available labour in the current employment market have all resulted in the network being currently beyond its capacity and we do not have any room to store freight. 
 
Whilst the steps we are implementing will assist in keeping freight moving, the sheer number of packages moving from now until Christmas means some delays will be inevitable and we apologise for this.  We would also appreciate that phone calls to our customer services team are minimised, and online tools such as track and trace are used where possible.
 
So, to summarise the key points:

  • Our Auckland Couriers and Branches will NOT be accepting courier items for delivery to Greater Auckland on Wednesday 15th December or Thursday 16th December.
  • Our Auckland Couriers will NOT be picking up any inter-city courier items after 3 pm each day (this will be in force for the rest of this week and all of next week).
 
On behalf of New Zealand Couriers, we sincerely apologise for the impact that these necessary steps have on you and your customers. This situation is being monitored continuously and I will surely get in touch with you as soon as we have further updates on this."

- NZ Couriers


NZ Couriers Collections 4pm Cut Off - 13/12/2021

13-Dec-2021 01:07 PM - Rowan
Please see the update around NZ Couriers collections today:

"We have reviewed the collection setting for this week based on how our network performs over the weekend. This is a fast changing situation and decisions are being adjusted constantly as the facts change. But we do have a preliminary plan in place for Monday-Tuesday-Wednesday this week: 

Final collections for all Auckland customers will be made at 4pm. After the 4pm collection, our drivers will return to depot to deliver leftover freight from this backlog. (This is applicable only for non-medical items. All medical items will be collected as per the usual schedule) 

Apologies for the short notice and lack of total clarity – the evolving nature of the situation means our plans are likely to be adjusted again as the position develops. But I do want to give you a heads up so medical/urgent/priority items can be prepared and sent by 4pm over the next few days."

- NZ Couriers

Covid-19 Updates: Higher than expected volume – Delivery delays

19-Nov-2021 09:43 AM - Rowan
Post Haste Update - Thursday November 18th, 2021

We are currently experiencing considerably higher than normal volumes throughout the country. In addition to this - Auckland being at Alert Level 3, with high Covid-19 positive case numbers and many businesses are unable to accept face to face contact, compounding delays in and out of Auckland.

To ensure the safety of our team and the community, we are required to operate with protocols such as segregated shifts and social distancing. We have increased our resources accordingly, however due to the additional safety measures, increased case numbers in Auckland and increased volume. We are currently experiencing delivery delays of approximately 2-4 business days.

In addition to this, inter island ferry services are operating at a significantly reduced capacity due to mechanical issues and weather disruptions, which has added further impact on our network particularly into the South Island.

It would be greatly appreciated if you refrained from contacting our branches if your parcel has been in our network for less than 5 working days.

We sincerely apologise for any inconvenience this may cause and thank you for your patience at this time.

The team at Post Haste Couriers


NZ Post - AOC Processing Branch - Temporary Closure

20-Aug-2021 10:51 AM - Rowan
 Please see the below letter from NZ Post regarding a temporary branch closure due to a positive COVID test:

Yesterday evening we were advised that a temp worker at our Auckland Operation Centre (AOC) returned a positive COVID-19 test – the site was immediately closed, and our people sent home.

AOC was deep-cleaned overnight, in line with Ministry of Health guidance. All members of staff who may have come into contact with the worker are isolating while contact tracing is being completed. 

We are currently working closely with the Ministry of Health on next steps. With additional safety measures and controls in place, the Ministry of Health have advised that it is safe for subsequent shifts to resume. AOC has since reopened and is processing parcels.

This is an unsettling time for those directly affected, and all our teams at the AOC. Our number one priority is the health and wellbeing of our people. We will continue to work with health officials to ensure we’re able to protect our people’s safety and wellbeing at all our sites. 

As a result of the temporary closure and the additional safety procedures, there will be some impact to service levels;
Unprocessed items on site from yesterday evening will be processed today and over the weekend.
We aim to have this backlog cleared by Monday.
We expect to complete all scheduled pick-ups today.
Please note, we will be working with reduced processing capacity at this site – this will lead to some delays.   
We will keep you regularly informed on the extent of any delays and will provide a further update by the end of today.

To help manage the volume of items through our network, please ensure you do not send items to businesses that are closed. Alternately, if your business is temporarily closed please let us know via our Business Closure form.  

We will continue to update you with any further information as it becomes available, but we recommend you proactively reach out to your customers to let them know about these delays. 

Please also check our website for the latest information. Thank you for your support and patience as we navigate this evolving situation.