Service Updates

Holiday Hours 2018

05-Nov-2018 01:18 p.m. - Jemma


 GoSweetSpot Hours

Our team is away from 24th December, returning on Monday the 7th of January.

Whilst no-one will be in the office, our support email will be checked on a regular basis and on-call phone diverts will be available from our switchboard.

 

Domestic Couriers

During the Christmas and New Year period, Post Haste, Castle Parcel, Now Couriers and New Zealand Couriers will be closed on statutory holidays only:
            25th to 26th December
            1st January to 2nd January

The suggested dates of close off to ensure delivery pre-Christmas are as follows:

Auckland Metro Thursday 20th December

North Island Wednesday 19th December

South Island Tuesday 18th December

These are a day earlier than we would normally suggest but with Christmas on Tuesday we are expecting a lot of businesses will close on the Monday and there will be a large number of residential deliveries the week prior.


International Couriers

 

First Global Logistics

During the Christmas and New Year period, First Global Logistics will be closed on statutory holidays only:
            25th to 26th December (inclusive)
            1st January to 2nd January (inclusive)
 
Please note the following information regarding collections during this period:
 
            Monday 24th December and Monday 31st December      
            Collections will be done on an ‘as-requested’ basis between 10am & 1pm. 
            You will need to book your collection no later than 9am on this day.
 
         
   Thursday 27th December                              Thursday 3rd January
            Friday 28th December                                    Friday 4th January
            Collections will be done on an ‘as-requested’ basis between 11am & 2pm. 
            You will need to book your collection no later than 10am on these days.
 

All orders collected will be dispatched the same day, however, please allow for possible delays due to peak season.

For any shipments requiring delivery prior to Christmas, we recommend that we receive your parcels by:

Express to Australia:

 Sydney / Melbourne / Brisbane metro areas:             dispatch by 14th December  

Rest of Australia:                                                               dispatch by 12th December

Economy to Australia:

 Sydney / Melbourne / Brisbane metro areas:             dispatch by 11th December  

Rest of Australia:                                                               dispatch by 8th December

All of USA:                                                                          dispatch by 7th December

 

 If you have any time-critical or urgent shipments around this time, please contact us ASAP to discuss options.


Removal of ERS

01-Nov-2018 02:09 p.m. - Jemma
Firstly we would like to say a big thank you to all our customers who have continued to support us through this disruption.
 
From the 1st November 2018, the service disruption charge associated with the Kaikoura earthquakes and affected road closures will be eliminated for these courier providers:
* Post Haste
* Castle Parcels
* New Zealand Couriers. 

The Temporary Service Continuity Surcharge is 0.00% from November onwards. This is due to the Kaikoura Section of SH1 now available for use by heavy vehicles 24/7.
 
We would also like to thank our partners for having worked tirelessly to ensure a great service to the South Island throughout this time.
 
If you have any questions regarding this please feel free to contact our Support Team on 09 600 52 50 or contact your Account Manager.

Severe Weather Disruptions

11-Apr-2018 11:03 a.m. - Rowan Brady
With severe weather effecting most parts of the country overnight there will be delivery delays to most sectors of New Zealand especially North Island.

Christchurch airport was closed for a significant period overnight due to high winds and most of our airfreight was badly affected as the flight delays missed all road Linehaul connections and only a minimal amount of that freight will be in place today, restricted to main centres in all likelihood.

Inter Islander Line cancelled ferry sailings from Tuesday afternoon and as yet these have still not recommenced. This will see all inter island road freight through the network delayed into both North and South Islands by at least a day if not longer which is entirely dependent on ferry sailings resuming later today.

Snow closed the Desert Road overnight and as such all Linehaul movements had to be routed through National Park both north and south which will delay inbound arrival times between upper and lower North Island Branches. Delays into all North Island branches will be inevitable.

Thank you for your understanding as we work through the challenges that the weather has presented us, your patience is appreciated.

Holiday Hours

26-Dec-2017 10:51 a.m. - Minal Gulabdas
GoSweetSpot Hours

Our team are away from 25th December, returning on Monday the 8th of January.

Whilst no-one will be in the office, our support email will be checked on a regular basis and on-call phone diverts will be available from our switchboard.

Couriers and Transport Network

All courier & transport companies will be operating normal hours, except on statutory holidays when all branches and drivers will not be working.
 
Monday - 25th December  – CLOSED
Tuesday - 26th December - CLOSED
Wednesday - 27th December - Operations resume as normal
Monday – 1st January – CLOSED
Tuesday - 2nd January - CLOSED
Wednesday – 3rd January - Operations resume as normal 
 
Best Wishes for Christmas and the New Year
From Everyone at GoSweetSpot.

NZ Post - Christmas and Peak Season

11-Dec-2017 02:36 p.m. - Don Zhang
Please see the following link to find out when you need to send your parcels by to ensure delivery by Christmas.