Service Updates

15 June, 2017

Message from Mainstream

Rough conditions in the Cook Strait continue to cause delays with all sailings remaining cancelled. Strong winds and huge swells continue to batter the Cook Strait forcing all sailings to remain cancelled until conditions improve in the early hours of tomorrow morning. As a result the disruption in schedules to all inter-island freight over the next 48 hours continues to cause delays. We regret any inconvenience this may cause and assure as always that the team at Mainstream will endeavour to minimise any delays and we will keep you posted with any further updates. If you have any questions or require further information please feel free to contact your account manager or drop us a line at

Message from New Zealand Couriers

There has been a robbery at BP Kumeu West Auckland so couriers cannot collect from or deliver to this agent until further notice.
Some alternative nearby agents:
G.A.S Helensville 4-16 Railway Street Helensville
Caltex 720 Swanson Road Swanson Auckland
The also drop off to our branch at NZC 681C Rosebank Road Avondale Auckland.

1 December, 2016

Post Haste, Castle Parcels and NOW Couriers will apply a surcharge of 9.8% to inter-island rates from Thursday the 1st of December 2016.


A Surcharged has been announced for Post Haste / Castle Parcels and NOW Couriers.

We regret to advise that as from 1 December 2017, Post Haste, Castle Parcels and NOW Couriers will be introducing a 9.8% surcharge for inter-island freight in both directions.

This is expected to remain in place until SH1 re-opens, possibly sometime in 2017.

This has become necessary because of extra costs that they are now incurring through using the longer Lewis Pass route.

In addition to increased fuel costs, driving hours are also extended.

Post Haste Group GM Neil Wilson commented.

"Our decision to incorporate the surcharge has not been taken lightly, and we are committed to keeping our costs as low as possible,"

The surcharge will be reviewed regularly by these providers as the changes to the linehaul network necessitate.

Best Regards

GSS Team

Monday 28 November 2016, 11:00am.


The Prime Minister has announced that emergency legislation is being introduced to enable the ramping-up of recovery efforts in the earthquake-affected regions of Canterbury, Marlborough and Wellington.

Further 'severe' aftershocks have struck central New Zealand overnight. More than 6000 aftershocks have been recorded since the 7.8 on 14 November.


Heavy rain is forecast for the main divide (Southern Alps) for the next 24 hours, with snow to 900m. This may possibly impact on our linehaul driving times between Picton and Christchurch in both directions.


This is still closed to all vehicles except for emergency services including the army convoys.

Work continues on clearing this highway.


Work has commenced on the demolition of 61 Molesworth Street. It is expected to take two weeks to 'deconstruct' the building and a further fortnight to clear the site of rubble.

For latest updates on city outages and closures, see:

If you are sending parcels to the Wellington CBD, please check first that the addressee is not located in a cordoned building.

For a full list of Wellington road closures and restrictions, see:

Interislander Ferries

Sailings of Kaitaki and Kaiarahi are as normal (post-quake), with Aratere unable to operate until the linkspan is re-commissioned on 5 December.

Best regards

GSS Team

Wednesday 23 November 2016, 10:00am


Very high freight volumes again last night, necessitating an additional flight AKL-CHC.

5.7 aftershock

More homes and infrastructure were damaged in a shallow aftershock of 5.7 centred 20km southeast of Culverden at 6:13pm last night. This was a rolling tremor which has caused considerable damage in the Hurunui district. It was felt as far afield as Invercargill and Auckland.

There have been several more aftershocks in the magnitude 4 to 4.6 overnight and this morning.

Aftershocks are ongoing as expected, every few minutes somewhere in the region, and sometimes a cluster in the space of a minute or two.

Civil Defence has once again closed the Inland Route from Kaikoura to Waiau this morning for re-assessment, although it is expected to be open again for Army convoys from early afternoon. All Courier services through GSS to and from Kaikoura remain suspended until further notice.

Lewis Pass SH7

Delays are being experienced into Nelson and Blenheim because of the congestion issues impacting SH7 through Lewis Pass. General warnings are in place for roads in the northern half of the South Islands, because of earthquake damage and flooding.


The Interislander rail ferry Aratere remains berthed in Wellington pending repair of the Wellington linkspan. No indication has been given as to when this ferry may be back in service on Cook Strait, or whether it will be temporarily re-routed to Lyttelton once the span is fixed.

Best Regards

GSS Team

Tuesday 22 November 2016, 10:00am


While we are probably months away from things returning to normal for our inter-island services, and Wellington CBD is a work in progress, all things considered we are managing to operate relatively smoothly in the circumstances.

Here are some of the typical FAQs we have been asked in the past few days.

Are inter-island road delivery times back to normal yet?

We are managing two days north to south at present but south to north is three days. As Christmas volumes ramp up and if ferry sailing schedules remain limited, we may struggle to maintain this. However if the Wellington linkspan can be repaired quickly, ferry sailings should be restored to full schedule.

How are your drivers coping in Wellington CBD? Can the sender or recipient of a parcel to a cordoned building have the parcel redirected?

Cordons remain in place around a number of buildings. Any customers worried about items sent to those sites can contact us and we will redirect to another address. For latest updates on city outages and closures see:

Do the linehaul trucks operating between Picton and Chch on SH7 now require two drivers?

Still with only one driver but they must take a 30 minute break after 5.5 hours of driving.

How long is it taking a linehaul truck to reach Chch from Picton (or vice versa)?

It varies between 5.5 and 7.5 hours, dependent on traffic volumes, time of day and day of the week. And note previous question for break time requirement.

How are your airfreight loadings – still at capacity or is there available space?

Airfreight volumes are up, but we are flying additional rotations to cope with volume and are running chaser vehicles to all South Island destinations to have freight in place overnight, albeit the deliveries may be later in the day than normal.

My company normally uses your interisland road freight service, but because of the possible delays, can I airfreight at surface rates during this exceptional time?

Unfortunately we cannot offer this. Airfreight services are charged at usual rates, regardless of circumstance.

Now that there is limited access to Kaikoura via Army convoy, can I send parcels there again?

The Army trucks are carrying emergency supplies only. We are still asking customers not to send anything to Kaikoura until further notice, as we can do nothing with it at present and it will be returned to customer until we can be certain we have permitted access and can operate as normal.

Where can I get more updates on road conditions and earthquake probabilities?

For latest road updates, see NZTA website:

For earthquake updates, scenarios and probabilities, see GeoNet website:

Best Regards

GSS Team

Mainstream will apply a surcharge of 15% to inter-island rates from Monday the 21st November 2016 INTER-ISLAND SERVICE UPDATE.

Freight is now moving freely between the North and South Islands via State Highway 7 but the additional distance via this route and the reduced ferry sailing frequency continues to add to normal transit times.

From Monday the 21st November Mainstream plans to add further linehaul trucks and drivers to their inter-island service. They have effectively replaced the capacity lost through no rail link operating between Picton and Christchurch with high capacity road units and the additional drivers required to operate them. This added resource will see their inter-island service return to near normal transit times of between 2 -3 days. There may still be some disruption to sending Dangerous Goods inter-island until the Cook Strait ferry’s resume their normal operations.

The costs to operate under these new and challenging conditions however can’t be ignored. Whilst they have endeavoured to minimise the effect of any increase, costs in operating the additional fleet, drivers and the longer distances travelled are significant and cannot be absorbed within the current inter-island rates. As a result, Mainstream will apply a surcharge of 15% to inter-island rates from Monday the 21st of November. This applies to all freight sent from the North Island to South Island destinations excluding Nelson and Blenheim and for freight sent from the South Island (excluding Nelson and Blenheim) to the North Island. Goods sent from Blenheim to all other South Island destinations will also be subject to surcharge. This relies on the alternate route of State Highway 7 remaining open to heavy vehicles. Mainstream may be required to review the surcharge should access to this route cease.

The surcharge will ultimately be removed once the main road and rail routes have been restored.

We thank you for your patience and understanding during this time. If you have any questions or require further information, please do not hesitate to contact your account manager.

Best Regards

GSS Team

Friday 18 November 2016, 10:00am

Very strong airfreight volumes again last night from Auckland to the South Island with resultant inbound delays in to all branches.

NZTA reports that crews are continuing work to assess the safety of several key South Island routes, clear slips and safely re-open roads as soon as conditions allow.

Lewis Pass

The Lewis Pass road (SH7) will likely be the main state highway route from Christchurch to Picton for several months, given the amount of work required to clear the large slips which have closed SH1.

It is clear that the roading issues in the upper South Island will take a considerable amount of time to resolve and the options we have in place will be with us for the foreseeable future. As this is now well documented, please assume that there will be ongoing delays to the interisland road network and with the connectivity from Christchurch to Nelson and Blenheim until further notice. Unless there are any other updates of significance that will impact the road network we will cease the inclusion of this in any future updates.


All scheduled Aratere sailings have been cancelled until Sunday 20 Nov 2016 and freight that would have been carried by this vessel will be transferred to other ferries.

Wellington CBD

In the last 24 hours there have been additional buildings in the Wellington CBD that have been declared an earthquake risk. These are being assessed by structural engineers and new cordons are in place around buildings considered at risk of collapse.

Access to the CBD is therefore constantly being re-assessed and modified because of the risk from unstable buildings

We are doing our best to bring service standards to as near normal a level as possible, given the circumstances caused by the earthquakes and the wild weather in central New Zealand this week. As always, we appreciate your co-operation and patience.

Thursday November 17th 9.30am

After the issues with Wellington in the start of the week there was a surge in volume out of that region last night as businesses returned to work and caught up on the previous two days of little or no activity. Airfreight volumes between Palmerston North and Christchurch in particular were stretched with additional flights and third party operators having to be scheduled. There will be delays to normal overnight delivery standards in to Christchurch for much of this freight as we endeavour to cope with the additional volume.

Inter Island road freight is flowing as albeit with reduced ferry sailings.

Interislander have confirmed that the ferries Kaitaki and Kaiarahi have resumed sailing on a temporary timetable.

Aratere sailings remain suspended due to damage to the Wellington linkspan. At this stage the Aratere is not expected to return to service until next week.

A severe weather watch is in place for the Wellington and Marlborough regions with high swells at this stage predicted for Thursday evening. This has the potential to halt sailings if the conditions dictate.

We are currently achieving connections into Christchurch with north to south bound freight which is allowing us to meet expected timeframes as previously advertised but the same cannot be said for south to north where we are experiencing up to an additional 24-48 hour delays in delivery times.

Another weather system has hit in the lower South Island and we have potential issues in to Invercargill, Queenstown and Central Otago as reports come through of delays due to the weather conditions and flooding in those areas.

It is being widely reported through the news media at present that the freight and transport industry have been hit hard following the events of Monday morning and that trucking costs have escalated considerably with the additional distance, travel time and labour. This will be an ongoing feature of inter island freight movements in the foreseeable future and it is important to note that we are currently considering a surcharge for this service along with other freight suppliers in the market. You will be notified in writing of any potential changes and the timeframe for implementation should this be implemented.

We thank you for your patience and understanding.

Update: 11:30am Wednesday 16 November

The Marlborough and Tasman areas will suffer delivery delays into all parts of the region as the timeframe for linehaul vehicles travelling to and from Christchurch on SH7 now take a minimum 2 hours longer to complete the journey. These issues will remain a challenge at least until Christmas.

Wednesday November 16th 9.00am

Wellington CBD remains a challenge with several streets still closed to vehicles and foot traffic. Two major buildings in Molesworth and Featherston Streets are considered close to collapse. Numerous other buildings are still under inspection and access is denied. Civil Defence has given an undertaking that they will have a clearly picture of what areas the public will have to by tomorrow so at this stage we have only a limited service offer to the CDB.

Westfield Queensgate remains closed until further notice.

SH1 North and South is down to one lane in places after yesterday’s flooding so access up the Kapiti coast is still limited and dayrun services to these areas is currently under consideration and may be withdrawn again today.

Masterton is open and dayrun services will operate as normal.

Road service linehaul delays into and out of the South Island will continue until further notice as we work with diversions that necessitate alternate routes from SH1 between Christchurch and Picton.

Ferry services are running but with reduced services and capacity until the Aratere comes back in to service and the berths in Wellington and Picton are repaired.

Airfreight volumes have substantially increased necessitating additional flights and delaying some services which result in later than normal delivery times for some regions.

It is important to note that Freightways have geared up across the business to manage the day to day challenges whilst making sure Health and Safety is paramount. This includes adding additional drivers to maintain compliance with driving hours and standby resource for when access to Kaikoura is made available.

Tuesday , 15 November 2016 12:45 PM

Update on courier services to earthquake-impacted regions

Wellington's CBD is still an issue with Featherston Street and surrounding streets closed to vehicles and foot traffic today Tuesday 15 Nov.

So there will be no deliveries there, and there are buildings throughout the CBD that have yet to been assessed and cleared, and others that are reported to be not habitable at all.

The major shopping malls of North City, Porirua and Westfield Queensgate Lower Hutt remain closed until further notice.

As if this weren't enough for Wellingtonians to be dealing with, the stormy weather has created additional problems, with flooding in parts of the capital and up the Kapiti Coast causing access issues. We will not be sending day runs north of Wellington city to the Kapiti Coast or to Masterton today.

Inter-island ferries are operating but on a reduced service due to the berthing options at both Picton and Wellington. Some inter-island road freight travelling north to south is currently on the water and will travel down the West Coast of the South Island via Greymouth and Arthur's Pass to Christchurch, adding several hours to linehaul timings. Freight from the North Island for the lower half of the South Island may take an extra 1 to 2 days to be delivered.

Kaikoura continues to be completely cut off so we cannot deliver any freight in this area. For customers sending freight to Kaikoura and parts of North Canterbury where infrastructure has been damaged, we ask that they hold on to it until further notice, as we are unable to process it and it will be returned to them.

Cheviot is now open to road transport and we are able to deliver to this area via Christchurch (normally this freight is delivered by, and transits via Kaikoura).

There are linehaul (and therefore delivery) delays into both Nelson and Blenheim as the trucks have to go the long way around through SH7 (the Lewis Pass road), where there is earthquake damage.

There is also flooding in both Nelson and Marlborough (including Kaikoura) due to the severe weather overnight which will also mean further delays. There will be no dayruns operating out of Nelson to Blenheim and Takaka. The highway between Picton and Blenheim is now open so normal service has been resumed between those two centres.

Christchurch and mid-Canterbury are operating as usual (apart from the delays in delivery of freight from the North Island), although delays are to be expected in to the Hanmer Springs, Culverden and Waiau areas.

Anyone needing to send freight urgently between the islands are recommended to use the overnight airfreight option, but as we explained yesterday, this will be at normal airfreight rates, as we do not have the capacity to be flying the large volumes of freight that normally transit by road.

While we are doing everything we can to provide a 'business as usual' operation, we will continue to face challenges in both directions as road closures, damaged infrastructure and limited options are making linehaul difficult.


Any customers who have urgent 'must go' inter-island freight are advised that airfreight remains available, but because of limited capacity, this will remain at airfreight rates.

For further information or enquiry, please contact your account manager at Post Haste Couriers, Castle Parcels, NOW Couriers, and New Zealand Couriers.

Rest assured that we will be doing our best to keep you informed of these fast-moving developments, and we will bring you updates via email and your courier brand's website.

Monday, 14 November 2016 12:14 PM

7.5 Magnitude earthquake:

Please be aware that there will be delays all over the country as a result of the 7.5 magnitude earthquake that shook much of the country overnight and caused damage in Wellington and parts of the South Island's East Coast. You can also read more about delays and damage by following the two links below;

Stuff Updates

NZTA Updates

Both Cook Strait ferry operators have cancelled all sailings today as a safety measure until the port facilities at both Wellington and Picton can be assessed by engineers.

State Highway 1 from Blenheim through to Kaikoura has been closed with extensive damage reported.

KiwiRail report that the rail network south of Picton is also closed due to damage caused by the earthquake. Many of the routes in the area remain closed pending inspection by engineers.

As a result, most businesses in Wellington have either closed or are not accepting deliveries until access is restored and their sites have been deemed safe to enter.

The disruption to the Cook Strait ferry schedules will cause significant delays to interisland transport and the closure of roads in the South has meant that some of our vehicles cannot make their destination at the scheduled times. Please therefore expect significant delays over the next 48 hours until roads reopen and the Cook Strait ferry operators advise their alternate schedules.

We appreciate your patience whilst the transport / couriers companies are doing their best to limit delays.

Best Regards

The GSS Team