Service Updates

COVID-19 - Alert Level 3

04-Mar-2021 12:57 PM - Rowan
With the change to Alert Level 3, courier and freight carriers must change the way they operate. Please follow the below links to review each providers' updates:



Service delivery issues Wellington CBD and Southern Bays

10-Feb-2021 03:19 PM - Sinead (GoSweetSpot Support)

The Wellington CBD will be affected for some time to come with lane and street closures, owing to the appearance of a sink hole and subsequent stormwater pipe issues. Along with this, the construction of the new Convention Centre in the city is also creating delays. The significant ongoing effect for us will be around access issues, not just in to the CBD, but also the time it will take for our couriers to access the southern bays, as we must drive through the CBD to get to those areas, which include Wellington Airport, Mirimar, Kilbirnie and Newtown etc.

 

For more information please refer to the Herald article link below as a reference: 

https://www.nzherald.co.nz/nz/significant-delays-wellington-sinkhole-sparks-rush-hour-commuter-warning/BYKRC7CUOY7S4LQS3QXPIR32WY/

 
We expect that this situation will take some weeks to resolve so we do ask that you be patient with us as we work through the challenges that these issues have presented us.

Thank you for your consideration and please be assured we will do all we can to minimise any delays in service.


NZ Post Delivery Updates

18-Jan-2021 09:03 AM - Rowan
The spread of COVID-19 globally has led to reduced airfreight capacity and more recently, stricter lockdown restrictions within certain countries, causing delays to parcels coming in and out of New Zealand. We expect delays to continue for some time.

Please see more detail for impacted countries below.


Holiday Hours

06-Jan-2021 09:14 AM - Minal Gulabdas
GoSweetSpot will be closed after 1pm on Thursday 24th of December and re-open on Monday the 11th of January 2021.
 
We will still have limited customer service between 9am and 3pm on non-stat days.
 
Please note, during this period there will be no:
 
- Supplies sent out
- New accounts opened
- Change of addresses processed

All our partner courier and transport providers are now operating normal hours.  

Auckland Road Closures with Christmas Cup Yachting Regatta

16-Dec-2020 02:22 PM - Rowan

We have been advised by Auckland Transport that from as early as Monday December 14th , there will be road closures around the Auckland waterfront areas for the upcoming pre-America’s Cup Christmas Cup Yachting Regatta.

The road closures will impact all vehicles, including all courier and service vehicles, from between 7.00am and 11.00am each morning that the regatta is held which will severely restrict our service capability in these areas. The coverage areas effected are detailed below and will have particular impact on our ability to service restaurants and cafes with food and alcohol deliveries in these areas.

Couriers will do what they can to mitigate any delays but we recommend to any of our customers, that will potentially be impacted by this, that they will have organised alternative arrangements to ensure essential items are delivered or they can receive the freight well in advance of the closures, so they can effect delivery without delay.

We respectfully ask for your patience at this time as these closures are entirely out of our control.

World Series Christmas Cup Regatta in Wynyard Quarter - Thursday 17 to Sunday 20 December 2020

Location:

Wynyard Quarter.

Event time:

3pm to 6pm.

Roads closed:

7am to 11 pm: Halsey Street, Jellicoe Street, Daldy Street.
11am to 11 pm: Pakenham Street West, Brigham Street.

Parking restrictions:

Midnight Thursday 17 December to Midnight Monday 21 December:
Halsey Street, Jellicoe Street, DaldyStreet, Madden Street, Pakenham Street West, Beaumont Street, Hammer Street.

World Series Christmas Cup Regatta in Devonport - Thursday 17 to Sunday 20 December 2020

Location:

Devon port.

Event time:

3pm to 6pm.

Roads closed:

3pm to 6pm: King Edward Parade, Cheltenham Road.

Parking restrictions:

12pm to 6pm: King Edward Parade, Cheltenham Road, Jubilee Avenue, Takarunga Road, Macky Avenue.