Service Updates

South Island Flooding and Weather Update

31-May-2021 04:18 PM - Sinead (GoSweetSpot Support)
Please see below from our courier and freight partners

Flooding conditions throughout the Canterbury and South Canterbury regions will cause ongoing service delays for the next few days as effected areas return to normal and flood damage is rectified.

Road freight from the North Island to the Lower South Island regions below Christchurch did not move on Sunday night and there is a strong possibility that nothing will travel south of Christchurch tonight as a state of emergency is still in place as of 3.00pm today. With this in mind there will be significant volumes of freight backlogged and may not be in place for delivery until Wednesday morning.

It would be wise to restrict Lower South Island volumes over the next couple of days and to refrain from moving any perishable or cold chain items until further notice.

Areas mainly effected by the network issues are Ashburton, Timaru, Oamaru, Dunedin, Queenstown, Wanaka, Central Otago, Invercargill and all points between and surrounding these regions. It is equally important to note that we will be unable to move freight out of these regions tonight heading north.

We will continue to update the website with changes as they come to hand but please be patient as we will do all we can to return to normal service schedules.

Severe Weather Disruptions South Island

31-May-2021 11:47 AM - Sinead (GoSweetSpot Support)
Please be aware we will have delivery issues in the South Island over the next couple of days until the state of emergency is lifted.

 As has been reported over the last 48 hours, heavy rain has fallen throughout the Canterbury and South Canterbury regions causing widespread flooding. Road closures and access to much of this region has been seriously affected and will result in ongoing delays to service levels until such time as the flooding clears.
 Weather conditions are due to improve as Monday progresses, but it may take some time before normal service can be resumed.

Please be patient as we work through the challenges in front of us as we will do all we can to mitigate any service disruptions, once we have clearance to return to full operations and the state of emergency is lifted across the region.

COVID-19 - Alert Level 3

04-Mar-2021 12:57 PM - Rowan
With the change to Alert Level 3, courier and freight carriers must change the way they operate. Please follow the below links to review each providers' updates:

Service delivery issues Wellington CBD and Southern Bays

10-Feb-2021 03:19 PM - Sinead (GoSweetSpot Support)

The Wellington CBD will be affected for some time to come with lane and street closures, owing to the appearance of a sink hole and subsequent stormwater pipe issues. Along with this, the construction of the new Convention Centre in the city is also creating delays. The significant ongoing effect for us will be around access issues, not just in to the CBD, but also the time it will take for our couriers to access the southern bays, as we must drive through the CBD to get to those areas, which include Wellington Airport, Mirimar, Kilbirnie and Newtown etc.


For more information please refer to the Herald article link below as a reference:

We expect that this situation will take some weeks to resolve so we do ask that you be patient with us as we work through the challenges that these issues have presented us.

Thank you for your consideration and please be assured we will do all we can to minimise any delays in service.

NZ Post Delivery Updates

18-Jan-2021 09:03 AM - Rowan
The spread of COVID-19 globally has led to reduced airfreight capacity and more recently, stricter lockdown restrictions within certain countries, causing delays to parcels coming in and out of New Zealand. We expect delays to continue for some time.

Please see more detail for impacted countries below.