Christmas Support Hours - December & January
23-Dec-2019 08:43 AM - Minal Gulabdas
Greetings,
Our team finish up at 4pm on Friday the 20th of December, returning on Monday the 6th of January.
For all pickup/delivery or courier issues, please call the courier hotlines directly.
We do have an on-call technician available through our switchboard for technical system support only. The hours are from 9.30am to 4.00pm, on non-statutory days.
For non urgent matters you can also email email support@gosweetspot.com.
Please note, during this close-down period, no account changes will be dealt with (e.g. changes to address or ownership).
** Please be aware supplies will not be sent out during this close-down period. Orders will be dispatched on 6th Jan 2020. The last packaging and supplies orders for December will be dispatched Friday 20th 3pm.
All the best for the rest of this week and thanks for being part of our team this year!
Make it an outstanding Christmas holiday.
Road Closures - 9/12/19
09-Dec-2019 09:07 AM - Rowan
Please see the below notice from our courier providers:
As you have probably seen on the news, there are weather issues in Canterbury.
State Highway 1 and 79 are currently closed. This effectively cuts off any destination south of Ashburton from any road connection. That is TIU, OAM, DUD, GOR, IVC, CNO, ZQN.
The overnight freight sent from NI to SI would normally travel Sunday night from our Freight Hub in Christchurch. This will not happen. TFH will separate the satchels for DUD TIU IVC CNO ZQN and these will be flown this evening on Air NZ. TIU will go to DUD and go up on the dayrun.
NO OTHER FREIGHT WILL MOVE.
This will also affect any 2day sent on Thursday.
There is a very real possibility that the roads will not be open tomorrow night, or if one of them is, it will not be open to heavy traffic. We are looking at options for Medical etc, more re this will be advised today when we know more.
Canterbury Anniversary is this Friday 15th November
14-Nov-2019 09:18 AM - Rowan
Canterbury Anniversary is this Friday 15th November.
Just a reminder this Friday the 15th is Canterbury Anniversary meaning both Christchurch and Ashburton Courier Branches will be closed.
Please ensure no perishables are sent on the Thursday night for overnight delivery. Any two day freight sent ex Auckland on Wednesday night will be affected as delivery will be on Monday the 18th.
If you have any questions please email support@gosweetspot.com or contact your local courier branch directly.
NZ Couriers - Jet Issue - 16/09
17-Sep-2019 09:15 AM - Rowan
One of the two jets NZ Couriers have in service has now gone offline for the rest of the week. To assist. they do have one 737 and a Convair operational which will complete multiple rotations during the night.
It is vital that all cold chain and medical shipments reach NZC by 4.00pm.
If you have any questions or need any help with this please contact NZ Couriers or GoSweetSpot.
Bluebridge Ferry Disruption
17-Jul-2019 10:30 AM - Rowan Brady
Please see the below notice we have been sent by our freight providers regarding a disruption to Inter Island freight. This will affect TIL, Mainstream and possibly courier deliveries as well.
Good Morning
You may be aware of an incident yesterday involving the Bluebridge ferry docking in stormy conditions at Picton.
Ferry sailings have been delayed or cancelled as a result of this incident.
Some Freight line haul units have been affected by this, and we anticipate this may cause delays to our Inter Island services and in turn delivery schedules for the remainder of this week.
We thank you for your patience and will be doing our best to minimize disruption.
Additional updates will be provided as further information is available.