Service Updates

Potential Service delays across Auckland - Monday September 21st 9.00am

21-Sep-2020 11:43 AM - Rowan
Very strong winds in Auckland on Friday September 18th caused several accidents involving trucks on the Auckland Harbour Bridge. The result of this saw structural damage to one of the main supports on the bridge, which effected the closure of the 4 inside lanes moving in both the north and south directions. 

Structural Engineers have deemed this to be a serious issue and the lanes effected may be closed for several weeks whilst repairs are completed. This has the potential to cause major delays to the movement of freight in both directions, as the volume of traffic will be severely restricted with these lane closures. At this stage there is only one other option to move freight to and from the North Shore, which is via the west ring road peripheral route State Highway 16 linking to SH 18. We expect this route will also become congested as more traffic utilizes the option to avoid delays on the Harbour Bridge. 

Please expect there to be significant delays to deliveries throughout this period, which at this stage could take some time to resolve, although all will be done to mitigate the impact on services. We will continue to update the website and customers, as more information comes to hand, but at this point we ask that you please be patient and accept we will do all we can, given the challenges.

Keep courier items moving. Keep everyone safe.

14-Aug-2020 04:20 PM - Rowan

With Auckland moving to Alert Level 3 and the rest of the country moving to Alert Level 2, Courier & Freight suppliers will be working hard to keep your courier items moving.
 
They are committed to keeping their people and other kiwis safe – so some things will be a little different from Alert-Level 1.
 
1. Contactless pick-ups and deliveries are in place New Zealand wide.  Please ensure couriers can operate on your premises with at least 2m distancing.

2. Please do not send items to Auckland addresses that are closed for Level 3.  If closures extend, they may return the items to the sender (and charge the sender for returns) – this would happen to ensure that networks can continue to operate (there are no extensive storage facilities for undeliverable freight).

3. Nationwide Courier & Freight branches should be operating with contactless collections but please call the branch prior to check.

Teams are operating with Level 3 restrictions in terms of distancing; restricted workforce and other safety protocols - so there may be slight delays, please avoid overloading our help-desk staff with calls etc. Checking the relevant courier or freight provider's website should give you the visibility you need.
 
We will advise further COVID-19 updates as needed.

Any questions please let us know,

GSS Team

Post Haste Service Update - 15 April 2020

16-Apr-2020 09:01 AM - Rowan
Please see the below update from Post Haste (more information here):

As essential supplier of services through the COVID-19 Level 4 government lockdown across New Zealand, Post Haste Couriers have continued to operate and deliver freight on behalf of businesses that are open to trade as designated by the government.

Our delivery priority in order of importance through the lockdown has been, and will continue to be, medical, pharmaceutical and educational. All other freight will be delivered as and when resource and time allows. 

Staffing and courier levels across the country are not at full strength, as a significant number of our people have elected to take self-isolation through the lockdown. As such we will take additional time to deliver the volume of freight that we are receiving that is not considered top priority and as a consequence response to queries will also be delayed. 

With this in mind please allow up to 4-5 days delivery time for goods being delivered to residential addresses. We will do all we can to minimise any delays from the date of despatch. 

Thank you for your patience and understanding as we are doing all we can to manage what are challenging times, we will do all we can to assist in any way possible. We would also respectfully ask that you refrain from ringing our call centres to ascertain an update on a delivery, as we are operating with skeleton staff and we need to manage our priority customers in the first instance. 

Please stay safe. 

The team at Post Haste Couriers

COVID-19: Alert Level 4 : Courier Services For Essential Businesses Only

25-Mar-2020 10:16 PM - Minal Gulabdas
COVID-19 Update - Alert Level 4 - Courier Services For Essential Businesses Only

As New Zealand goes into Alert Level 4, courier services will only be operational for essential businesses.

All non-essential senders are requested not to book any courier services as there will be no non-essential deliveries once the alert level raises. 

GoSweetSpot will be operational to facilitate the transport of essential products during this time but while the platform will remain accessible, it is the responsibility of users to ensure they follow Government guidelines when using the service. 

Again, we recommend calling the Government provided help line on 0800 779 997 for any advice around whether or not you are classed as an essential business and what specific restrictions may apply. 

 We understand this is a trying time for all, thank you for your understanding and patience. Stay safe. Keep in the bubble.


COVID-19: Sending Items

25-Mar-2020 01:38 PM - Rowan
While couriers will still be operating, any packages that cannot be delivered during the quarantine will either be returned at senders cost or held at a depot (which may incur storage fees). Please ensure your receiver is able to accept the package before sending.