Another key area we see retailers improve quickly is how delivery options are presented online.

Many businesses still hide delivery details until checkout, but delivery can actually be a competitive advantage and a strong reason customers choose you over competitors. Promoting delivery options on product pages, clearly highlighting express services, and being transparent about delivery timeframes helps build trust and reduces customer service queries.

Through GoSweetSpot, you have access to multiple Express delivery services, including:

• Urgent Trucks

• Urgent Couriers

• Sub 60 

• NZ Post Express

If your competitors don’t offer this level of flexibility, it’s worth promoting this clearly, especially during busy sales periods when customers are actively looking for faster delivery options.

It’s also important to make sure your processing time is built into your delivery estimates so customers have clear and accurate expectations from the start. Setting the right expectations significantly reduces “Where is my order?” enquiries and improves overall customer satisfaction.