Service Updates

Network Disruption- NZ Couriers Collection Restrictions In Auckland Region

15-Dec-2021 09:16 AM - Rowan
Please see the important notice regarding NZ Courier collections in Auckland for this week.

"Our Auckland hub has seen an immense surge in freight volume in the past 1 week. We have tried our best in the past few days to control some portion of freight coming into our local Auckland branches but we continue to face an overflow of freight. Our fleet is under pressure and unable to move all the freight we are holding to the service standards we measure ourselves by.
  • On Wednesday and Thursday (15th & 16th December), we will not be accepting any local freight within the Auckland region. All local items can be released into our network from Friday (17th December)- with the exception of medical items. We will still collect and delivery medical items locally. This will take some pressure of our local Auckland network connections to recoup and deliver what we already have in our network. 
  • There will be a 3pm cut off for all collections for the remainder of this week and all of next week.
We fully understand the pressure this puts on our customers as well as receivers. But our priority right now is move what we currently hold and streamline our connections to the point where we can support end of day collections seamlessly, like before. The last 7 days have shown us that bottlenecks are most likely to occur in the evenings and the situation has now become extreme.  Large courier consignment volumes requiring pick-up during the day and through late afternoon can mean freight is not prepared and positioned in time to move through our evening network for the fastest delivery possible. 
The volume of freight that we are currently facing, is beyond anything we have ever seen before. The issues faced through this latest lockdown and in the lead up to Christmas have been significant and in some cases compounding.

There have been a number of contributing factors:

1. The Inter Island ferry disruptions which have disrupted the flow of equipment back to Auckland, this has had a snow ball effect.
2. Delays in the supply chain which have delayed new / extra equipment into New Zealand, leading to shortages.
3. We have seen B2C courier items increase by up to 100% due to the popularity of online shopping during Auckland’s lockdown.
4. We have seen many examples where customers have shifted large multi-carton consignments to New Zealand Courtiers, which would usually travel with their bulk transport provider.

These points and others like the severe shortage of available labour in the current employment market have all resulted in the network being currently beyond its capacity and we do not have any room to store freight. 
Whilst the steps we are implementing will assist in keeping freight moving, the sheer number of packages moving from now until Christmas means some delays will be inevitable and we apologise for this.  We would also appreciate that phone calls to our customer services team are minimised, and online tools such as track and trace are used where possible.
So, to summarise the key points:

  • Our Auckland Couriers and Branches will NOT be accepting courier items for delivery to Greater Auckland on Wednesday 15th December or Thursday 16th December.
  • Our Auckland Couriers will NOT be picking up any inter-city courier items after 3 pm each day (this will be in force for the rest of this week and all of next week).
On behalf of New Zealand Couriers, we sincerely apologise for the impact that these necessary steps have on you and your customers. This situation is being monitored continuously and I will surely get in touch with you as soon as we have further updates on this."

- NZ Couriers