Service Updates

COVID-19 Infomation

17-Mar-2020 02:43 p.m. - Rowan
Regarding COVID-19, many courier companies including our partners, have notified of disaster preparedness plans and are taking various actions and precautions with the evolving situation.

For example, most are implementing the below measures: 

For residential deliveries that are ‘signature required’:

1. Our couriers will knock on the door as usual and step back two metres (or as far back as possible). 
2. They will ask for the recipient’s name (to record proof of delivery) and leave the parcel on the ground in front of the receiver. The person receiving the parcel will not sign for the delivery directly. 
3. The tracking information on our website will display a clearly typed recipient’s name as well as the signature image reading CV-19 (all entered by the courier). 
4. If no one comes to the door and there is no Authority to Leave service in place, the courier will follow the standard process which is to leave a card to call and return the parcel to our depot.

Other measures like above will possibly continue to arise and affect the courier industry overall and so we appreciate your assistance and understanding during this time. 

Educating Your Own Customers (Receivers)

We strongly recommend updating your own Track and Trace emails to customers, providing them information about the above, as well suggesting they wash their hands thoroughly upon receipt of the packages. Through their journey, packages pass through a lot of hands and locations.

You can find more information from our partners on COVID-19 and their response below: